After ordering my Star Map

What happens if my Star Map is damaged during shipping?
This is quite unlikely, but accidents can unfortunately happen. Don't worry: you are in good hands with us! In such a case, we will send you a replacem...
Wed, 24 Nov, 2021 at 11:35 AM
I made a mistake on my Star Map, how can I change it?
If you reply to the order confirmation within 1h of placing your order, we will automatically put it on hold. Our agents will be in touch as soon as possibl...
Wed, 11 May, 2022 at 2:39 PM
I haven’t received my confirmation email, what now?
Immediately after you placed your order, you will receive a confirmation email. If you haven't received it, there are some steps you can take: -che...
Tue, 23 Nov, 2021 at 10:39 AM
I never received my order, is it lost?
It is possible that your order has been delivered to a pickup point or was given to a neighbor. It is also possible that your order has been returned to us....
Tue, 23 Nov, 2021 at 10:44 AM
What is your cancellation and return policy?
We deeply care about your satisfaction and have, as a goal, to spark joy every time one of our Star Map is unwrapped, but unfortunately, as every Star Map i...
Fri, 26 Nov, 2021 at 11:58 AM
How can I download the digital file of my Star Map?
Immediately after you placed your order, you will be able to download your Star Map on the "Thank you" page after the checkout! In case you still ...
Tue, 23 Nov, 2021 at 10:12 AM
Great questions, but mine is not there.. Can you still help me?
Of course, happy to help! Sorry to hear we have not covered your question yet. Please contact us here, we'll make sure to get back to you quickly!
Wed, 14 Oct, 2020 at 6:39 PM